Shipping policy

Shipping Policy

Order Processing

All items are made to order. Orders are typically processed within 1–3 working days (excluding weekends and bank holidays). During busy periods, processing times may be slightly longer.

You will receive confirmation once your order has been dispatched.

Delivery Times

Delivery times depend on the shipping method selected at checkout and are estimated as:

• Standard UK Delivery: 2–4 working days

• Express UK Delivery (if available): 1–2 working days

Please note that delivery timeframes are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery option chosen.

Incorrect Addresses

Please ensure your delivery address is correct before completing your purchase. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier. We are not responsible for delays caused by postal services, strikes, or circumstances beyond our control.

Damaged Items

If your order arrives damaged, please contact us within 24 hours of delivery with clear photographs so we can resolve the issue promptly.